Terms and Conditions

1.1 These terms and conditions set out the terms upon which you may access and use the Borrowers Portal platform (the "Portal") operated by Match the Cash Limited.

1.2 Match the Cash Limited is a company incorporated in England and Wales (company number 08667447) whose registered office is at Acre House, 11/15 William Road, London NW1 3ER. Match the Cash Limited is authorised and regulated by the Financial Conduct Authority (FCA) with reference number 718844.

1.3 The Portal is a secure online platform that enables borrowers and guarantors to view their loan details, make payments, and manage their account.

1.4 By accessing the Portal, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use the Portal.

2.1 To use the Portal, you must be:

• (a) An individual who has an active loan agreement with Match the Cash Limited as either a borrower or guarantor;
• (b) At least 18 years of age; and
• (c) A resident of the United Kingdom.

2.2 Access to the Portal is provided through secure login using your registered email address or phone number and date of birth verification.

2.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

3.1 Through the Portal, you can:

• (a) View your loan agreement details and payment schedule;
• (b) Check your account balance and payment history;
• (c) Make payments towards your loan;
• (d) Update your contact information;
• (e) Access statements and documents related to your loan;
• (f) Contact customer support.

3.2 The Portal is available 24 hours a day, 7 days a week, except during scheduled maintenance periods.

4.1 You agree to:

• (a) Provide accurate and up-to-date information;
• (b) Keep your login credentials secure and confidential;
• (c) Notify us immediately of any unauthorized access to your account;
• (d) Use the Portal only for its intended purposes;
• (e) Comply with all applicable laws and regulations.

4.2 You must not:

• (a) Use the Portal for any unlawful purpose;
• (b) Attempt to gain unauthorized access to any part of the Portal;
• (c) Introduce viruses, malware, or other malicious code;
• (d) Interfere with the proper functioning of the Portal.

5.1 We implement appropriate security measures to protect your personal information and account access.

5.2 Login is provided via secure magic link (email) or one-time password (SMS) authentication.

5.3 Sessions will automatically expire after a period of inactivity for your security.

5.4 Any breach of security or unauthorized use of your account must be reported to us immediately using the contact details provided.

6.1 Your loan is governed by your Loan Agreement, which sets out the full terms and conditions of your borrowing, including:

• (a) The loan amount and repayment schedule;
• (b) Interest rates and fees;
• (c) Your rights and obligations as a borrower or guarantor.

6.2 The Portal provides access to view your loan information but does not modify the terms of your Loan Agreement.

6.3 If there is any conflict between these Portal terms and your Loan Agreement, the Loan Agreement shall prevail.

7.1 We do not exclude or limit our liability for:

• (a) Death or personal injury caused by our negligence;
• (b) Fraud or fraudulent misrepresentation;
• (c) Any other liability that cannot be excluded by law.

7.2 We shall not be liable for any loss or damage arising from:

• (a) Your failure to keep your login credentials secure;
• (b) Technical issues beyond our reasonable control;
• (c) Scheduled or unscheduled Portal maintenance.

8.1 Your personal information is collected, stored, and processed in accordance with our Privacy Policy.

8.2 By using the Portal, you consent to such processing as described in our Privacy Policy.

9.1 If you are dissatisfied with any aspect of the Portal or our services, please contact us:

• By email: customerservices@guarantormyloan.co.uk
• By telephone: 01onal603 391013 or 01603 391136
• By post: Customer Services, Match the Cash Limited, Fourth Floor, 25-27 Surrey Street, Norwich NR1 3NX

9.2 If your complaint is not resolved to your satisfaction, you may refer the matter to the Financial Ombudsman Service.

10.1 We may update these terms from time to time. We will notify you of any significant changes.

10.2 Your continued use of the Portal after any changes constitutes acceptance of the updated terms.

11.1 These terms are governed by the laws of England and Wales.

11.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these terms, please contact us: